Mission Statement
The Water Utility will continue to provide safe bacteria free, potable water at an affordable cost. The Wastewater Utility will continue to seek out rainwater infiltrating into the system, by televising a section of our system and recording those records on a yearly basis, reducing treatment costs. This effort will provide additional treatment capacity keeping our rates as low as possible. It will also provide the utility with information on aging sewer mains, so we can correct problems before they happen. Our mission is to provide these services in an efficient and cost effective way to maintain reasonable rates while continually planning, maintaining, and upgrading our facilities to meet current and future needs.
Vision
- The Sewer/Water Utility will continue to replace old underground piping without borrowing large amounts of money to help keep costs low. Berlin has about 4 miles of 4” water mains; these mains don’t provide the flow for adequate fire protection, and will be replaced as streets are improved.
- The Sewer/Water Utility will continue to update the GIS mapping system, to provide better locating capabilities and historical data for the future. Records of aging water mains and main breaks are kept on the GIS also, to help determine when to replace mains
- The Sewer/Water Utility will require all lead lines to be replaced once it is discovered that there is an existing lead line during projects or repairs.
- To constantly be improving our billing system to accommodate the customer to the best of our ability.
Contact Information
Brian Malnory
Superintendent
Jennifer Langham
Utility Clerk
108 North Capron Street
P.O. Box 272
Berlin WI 54923
Phone: (920) 361-5404
Office Hours: Monday – Friday 7:30 am to 4:30 pm
After Hours Emergency Call: 920-586-6857
Wastewater Treatment Plant
770 North Wisconsin Street
Berlin, WI 54923
Phone: (920) 361-5423
Office Hours: Monday – Friday 7:00 am to 3:00 pm
Billing and Rates
Berlin Sewer/Water bills are billed monthly and due the 25th of the same month.
Accounts with only Public Fire Protection (PFP) are billed annually. Annual Billings are due by June 25th each year.
Payment Options
We offer a variety of payment options:
- Pay in person with check or cash at the Sewer and Water office located in City Hall at 108 N. Capron St. Open Monday – Friday 7:30AM – 4:30PM.
- Mail your payment in (include the payment stub) to Berlin Sewer & Water, P.O. Box 272, Berlin WI 54923
- Make your payment after hours by putting your payment in the drop box at City Hall which is located between the set of front doors
- Sign up for Automatic Payment by stopping in the office or print and return this form: Authorization of Automatic Payment Deduction
- Pay Online – Download Instructions to create an account and make a payment
- Please Note: we cannot take debit/credit cards in-person or over the phone with this new online option. We apologize for any inconvenience.
Sewer & Water bills are always due on the 25th of every month.
New Renter or New Home Owner
Please contact the Utility Clerk at (920) 361-5404 if you sell or buy a property so we can change the billing information.
If you are a new renter, we will need an Update Account Information form completed by you and the landlord before any changes will be made to an account. If it is an apartment, you must be sure to add Meter Information.
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Consumer Confidence Report (CCR)
In July of 2022, the City of Berlin Utilities Department tested for PFAS in our three wells with assistance by the DNR. The results came back with all three wells testing NO PFAS present.
What are PFAS? Perfluoroalkyl and polyfluoroalkyl substances.
- PFAS are widely used, long lasting chemicals, components of which break down very slowly over time.
- Because of their widespread use and their persistence in the environment, many PFAS are found in the blood of people and animals all over the world and are present at low levels in a variety of food products and in the environment.
- PFAS are found in water, air, fish, and soil at locations across the nation and the globe.
- Scientific studies have shown that exposure to some PFAS in the environment may be linked to harmful health effects in humans and animals.
- There are thousands of PFAS chemicals, and they are found in many different consumer, commercial, and industrial products. This makes it challenging to study and assess the potential human health and environmental risks.
For more information, please click here to visit the Wisconsin DNR website page on PFAS.
Please see the link to learn what the Public Fire Protection (PFP) charge is for: