Public Works – Water and Sewer Utility

Public Works – Water and Sewer Utility

Mission Statement

The Water Utility will continue to provide safe bacteria free, potable water at an affordable cost. The Wastewater Utility will continue to seek out rainwater infiltrating into the system, by televising a section of our system and recording those records on a yearly basis, reducing treatment costs. This effort will provide additional treatment capacity keeping our rates as low as possible. It will also provide the utility with information on aging sewer mains, so we can correct problems before they happen.  Our mission is to provide these services in an efficient and cost effective way to maintain reasonable rates while continually planning, maintaining, and upgrading our facilities to meet current and future needs.


  • The Water/Sewer Utility will continue to replace old underground piping without borrowing large amounts of money to help keep costs low. Berlin has about 4 miles of 4” water mains; these mains don’t provide the flow for adequate fire protection, and will be replaced as streets are improved.
  • The Water/Sewer Utility will continue to update the GIS mapping system, to provide better locating capabilities and historical data for the future. Records of aging water mains and main breaks are kept on the GIS also, to help determine when to replace mains
  • The Water/Sewer Utility will require all lead lines to be replaced once it is discovered that there is an existing lead line during projects or repairs.
  • To constantly be improving our billing system to accommodate the customer to the best of our ability.

Contact Information

Brian Malnory
Water & Sewer Utility Superintendent

Jennifer Langham – Utility Clerk

108 N Capron St
PO Box 272
Berlin WI 54923

Phone: (920)361-5404
Fax: (920)361-5454
Office Hours: Monday – Friday 7:30 am to 4:30 pm

Wastewater Treatment Plant

770 N Wisconsin St
Berlin, WI 54923

Phone: (920)361-5423
Fax: (920)361-5410
Office Hours: Monday – Friday 7:00 am to 3:00 pm

Billing and Rates

Berlin Water and Sewer bills are billed monthly. Monthly billings are sent out on the 5th of the month and due the 25th of the same month.

Accounts with only Public Fire Protection (PFP) are billed annually. Annual Billings are sent out on June 5th and due by June 25th each year.

High Utility Bill Policy


Payment Options

We offer a variety of payment options listed below. Check out our New Online Payment Service!!

  • Pay online with a credit card. Payment convenience fees apply:    3.00 % (plus an additional 50¢ if less than $100) for credit/debit cards.
  • Pay online with a Checking or Savings Account. Payment convenience fees apply: $1.10 for checking and savings payments.
  • Pay in person with check or cash at the Water & Sewer Department office that is located at City Hall.
  • Sign up for Automatic Payment by stopping in the office and completing an Authorization Direct Payment form.
  • Make your payment after hours by putting your payment in the drop box at City Hall, which is located between the 2 sets of doors. This option is available 7 days a week/24 hours a day.

Berlin is a vendor with the Wisconsin Department of Administration Low-Income Household Water Assistance Program. Please visit their website for more information.

View & Pay Utility Bills        

You can pay your bill by check, savings, credit card or debit card by going online, downloading a mobile payment app or by calling. Also view your bill and amount due online or on the mobile app.


  •  The first time you will register; after that, payments are 3 easy steps
  •  Pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill
  •  View your balance online
  •  View your bill online
  •  Please opt out of receiving paper bills to help save resources
  •   Print receipts and bills, view past payments, see status of payments, stop Auto-Pay and more

Mobile App

  •   Download “PSN Payments” from the App Store or Google Play
  •   View balance due
  •   View recent bills
  •   If you registered online first, use those login credentials

New Renter or New Home Owner

Please contact the Utility Clerk at (920)361-5404 or (920)361-5406, if you need to set up a new service (new owner) at a property. If you are a new renter, we will need an Update Account Information form completed by you and the landlord before any changes will be made to an account.

Flushable vs. "flushable"

What’s in a wipe? The truth about flushable products. What’s in a wipe

In July of 2022, the City of Berlin Utilities Department tested for PFAS in our three wells with assistance by the DNR. The results came back with all three wells testing NO PFAS present.

Test Results

What are PFAS? Perfluoroalkyl and polyfluoroalkyl substances.

  • PFAS are widely used, long lasting chemicals, components of which break down very slowly over time.
  • Because of their widespread use and their persistence in the environment, many PFAS are found in the blood of people and animals all over the world and are present at low levels in a variety of food products and in the environment.
  • PFAS are found in water, air, fish, and soil at locations across the nation and the globe.
  • Scientific studies have shown that exposure to some PFAS in the environment may be linked to harmful health effects in humans and animals.
  • There are thousands of PFAS chemicals, and they are found in many different consumer, commercial, and industrial products. This makes it challenging to study and assess the potential human health and environmental risks.

For more information, please click here to visit the Wisconsin DNR website page on PFAS.